Delivery

We aim to dispatch all orders either on the day of the order or by the end of the following working day. We cannot guarantee to deliver on any particular day, but will always try to accommodate any requests, which you can make at our checkout. 

Our standard delivery charges are automatically calculated by reference to the weight of the products and the destination to which they are to be sent.  Should you wish, you may elect to upgrade to a  premium rate, which offers you the peace of mind of Recorded Delivery where parcels are sent by Royal Mail First Class post.

Orders to UK mainland destinations weighing less than 2kg, or to UK off-mainland destinations weighing less than 4.75kg, or to the Channel Islands weighing less than 20kg, or to Northern Ireland weighing less than 6.75kg, will be delivered via Royal Mail First Class. All other UK orders will be delivered via DHL.

Please note that all IV and some FK, KA, PA and PH postcodes are classified as being off-mainland - we apologise to our valued customers in the north of Scotland for any inconvenience this might cause.

Our standard UK DHL delivery is a 48 hour service, although this may take up to 4 days to UK Off Mainland destinations.  You will have the option at checkout to upgrade to a 24 hour service for UK Mainland and Northern Ireland.    Delivery to the Channel Islands it is the "DHL Economy Select" service. 

Please note that, although 48 or 24 hour delivery as indicated by DHL service names is very likely to transpire, we are unfortunately not able to guarantee this.  All DHL parcels require a signature on delivery, so please give a daytime delivery address where you know someone will be available to sign for the parcel. If you wish, you may give us a different delivery address from your contact address. If you are buying online, you can add this delivery address to your online account details when placing an order. 

Please remember to quote your full postcode when placing your order - this is required for all deliveries.  Where paying by credit or debit card, please note that, in order to satisfy HSBC's security safeguard checks,  your billing address does need to correspond to the address at which your card is registered. 

We can ship to many countries outside of the UK - please contact us by email or telephone to clarify delivery costs, which will vary with destination, weight and value.

Local customers are welcome to collect orders from our premises in Exeter.  Please choose the Collection option at checkout so that you are not charged for delivery and then contact us to arrange a convenient time for collection. 

If you do not receive your order within the expected timescale and you require your order urgently, please contact us by phone or email.

-A | A | A+ Terms & Conditions | Privacy Policy | Accessibility | Links | Sitemap | Text-only Version |